FAQ

When will I receive my item?

We will process your order within 3-5 business days (1 week for trinket dishes). Please check out our Shipping & Returns Policy to find out when you should expect your parcel based on the service you choose.

Can I return my item?

You may return or exchange hair accessories however, we cannot accept returns or exchanges for our trinket dishes due to the personalisation element unless they are damaged on arrival. 

Can you do personalised hair accessories on request?

Although we do not offer personalised hair accessories, please feel free to suggest any ideas you may have for a new collection by using the contact form above or contacting us at badhairclay@gmail.com.

What hair accessories do you offer?

We offer a range of hair accessories from our original nickel-plated crocodile clips to metal headbands which are perfect for occasion wear. We are constantly looking for new hair accessories that we can offer so if you do not find what you are looking for, please do not hesitate to contact us using the form above or emailing us.

Is your packaging eco-friendly?

We are currently phasing out our plastic packaging to ensure we are an eco-conscious business. Our packaging currently includes:

  • Cardboard Box

  • Tissue Paper

  • Bubble Wrap

  • Small Cellophane Bag

  • Sticker

  • Business Cards

When we create our hair accessories, we save every little piece of clay to re-use in our No Waste Collection to make sure we are as eco-friendly as possible.

If we have not answered your question, please do not hesitate to contact us.

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