Store Policy

Shipping

Your order will be processed in 3-5 working days. We have a variety of shipping options available, please check out our Shipping & Returns page for more information.

Customer Care

Here at Bad Hair Clay, our customers are our number one priority. We want your shopping experience to be fun whilst remaining easy and fast to ensure you have the best possible time when purchasing handmade hair accessories. 

We regularly update with new products, using new styles of hair accessories to ensure that we cater to all hair types. If we do not currently have hair accessories that are suitable for your hair in our store, please do not hesitate to contact us to suggest new styles.

If you contact us, we will aim to get back to you in 1-2 business days.

Sustainability

We want to ensure that we are as sustainable as possible, from our packaging to the way we work. We are currently phasing out our plastic packaging which includes cellophane bags and bubble wrap which we will replace with shredded tissue paper/recycled paper.

 

No clay goes to waste, we save all scraps from previous hair accessories and trinket dishes to use in future designs.

Quality

We strive to provide you with the best quality products. Everything in the store is handmade using Polymer Clay so there may be some small imperfections due to the nature of the material. Here are our care instructions to ensure your accessories do not ruin:

  • Avoid contact with water and extreme heat

  • Handle with care, the material can be fragile

  • Keep away from children, small parts may cause choking

Payment Methods

  • Visa

  • MasterCard

  • Amex

  • Electron

  • Maestro

  • PayPal

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